Learn how to deliver the outstanding customer service that makes your job easier and keeps your customers coming back for more. In this course, we'll look at your various types of customers and explore how to build their loyalty by meeting their most basic needs. Topics to be discussed include hiring and retaining personnel for effective customer service, quality communications, building a customer-driven culture, common customer service pitfalls, and handling those people who are most demanding.
Thursday Mar 8, 2018
9:00 AM - 4:00 PM EST
Thursday, March 8, 9:00 am - 4:00 pm
UNG Professional & Continuing Education
25 Schultz Avenue
Dahlonega, GA 30533
Registration Fee: $199
706-864-1918
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